Refund policy
We want you to feel good about what you ordered from Arropa. If something isn’t quite right, we’re happy to help.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return, items must be:
- Unworn and unused
- In their original condition
- Free of stains, odors, pet hair, or other signs of wear
- Returned with original tags and packaging, when applicable
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping charges are non-refundable.
Exchanges
Need a different size, color, or style? We’re happy to help with an exchange when inventory is available.
Contact us within 30 days of delivery to get started.
Final Sale Items
Items marked Final Sale are not eligible for returns or exchanges.
Gift cards and personalized or custom-made products are also final sale unless they arrive damaged or defective.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you received the wrong item, please contact us as soon as possible with your order number and photos of the issue.
We’ll work with you to make it right.
Refunds
Once your return is received and inspected, approved refunds will be issued to your original payment method.
Please allow several business days for your bank or payment provider to process the refund after it has been issued.
Start a Return or Exchange
To start a return or exchange, contact us at Arropa.brand@gmail.com with your order number and reason for the return.
Please do not send items back without contacting us first.
Arropa
Be There. Do Good.